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IBM Lender

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IBM Lender Business Process Services, Inc. is one of the nation's leading specialty loan servicing companies. The company offers a fully integrated loan servicing platform and offers full life-cycle capabilities in these core areas: borrower/ portfolio analytics, borrower outreach, Loan Modification fulfillment, Web Enabled Loan Modifications. IBM Lender offers as well IT services, business consulting, all business consulting, business analytics and optimization, customer relationship management, financial management, human capital management, strategy and change, application services, outsourcing services, etc. One can find such products as AMD processor-based servers, BladeCenter, cluster systems, Intel-processor based servers, Linux servers, Mainframe servers, Power Systems and more. Service types include: retail, wholesale, correspondent (bulk and flow). Products supported include: first mortgage residential conforming loans, second mortgage home equity loans and lines of credit, sub-prime and nonconforming residential loans. Please try to contact IBM Lender Customer Service directly prior to posting any complaints on this site.

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IBM Lender Reviews

Anonymous
IBM Lender - Seterus, Inc.
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

I had a mortgage with ibm I was 2 months late was told that no problem theywold ad a little over 6 months to each payment to get me caught up..then comes Seterus, Inc. They were th...

#279605
Dec 06, 2011
364

Anonymous
IBM Lender - IBM/Seterus Screws another consumer!
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

So after dealing with a short sale process for over a year now we finally found the right buyer at the right price. Seterus (formerly IBM) decided they wanted a little more money ...

#259432
Sep 02, 2011
1073

Steve s
IBM Lender - IBM LBPS Seterus lies lets get a Class action
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

I am a having so many issues with IBM and LBPS now Setours ? What to do. I had been asking for a payment book and a P & I statement as The phone calls were vague ...

#256987
Aug 22, 2011
862

Anonymous
IBM Lender - IBM LBPS - Now Seterus - Many problems
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

My story. In 2010 I had a home mortgage transferred from MetLife/Chase to LBPS. They immediately did an escrow analysis and adjusted my payment up. Not significant, but they did so...

#254526
Aug 10, 2011
1495

Love the...
IBM Lender - Online payment scam?
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

Has anyone experienced this company telling you you entered your bank account wrong on online payments? I make online payments all the time without error.. Ive aparently done it tw...

#249279
Jul 15, 2011
389

Anonymous
IBM Lender - Worst company ever
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

I have experienced same run around, I am absolutely disgusted and I have no idea what to do.after reading all the postings I realize now I am really in trouble as there doesn't...

#249066
Jul 15, 2011
468

Tew
IBM Lender - LBPS Loan Modification Process
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

We had a mortgage with Chase that was transfered to LBPS in July 2010. We started a loan modfication processs in December 0f 2010. We have had to submit multiple times the same i...

#244101
Jun 18, 2011
1006

Ecuasuper
IBM Lender - Forbearance Agreement Recieved!!
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

I applied for a mortgage modification on February 2011... we barely make the payments on time and today we received a forbearance agreement which tell you to pay $1900 for...

#243975
Jun 17, 2011
820

Anonymous
IBM Lender - Lbps complaint
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

LBPS is a Joke !!!!! Their customer service stinks !!!! We have been in a loan mod for a 1 1/2 years. And all the can do is ask us to fill out the SAME paper work over and over...

#241135
Jun 03, 2011
543

Abused A...
IBM Lender - LPBS/ Bank of America Fraud
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

I have had two separate loans on two separate properties with Greenpoint Mortgage,Countrywide, Bank of America for 4 years. In May of 2010 I received a Welcome Statement from a new...

#236557
May 09, 2011
972

Anonymous
IBM Lender - Charging high cost in taxes my taxes have gone up about 800.00 a year high
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

I do not have time in my life to check every thing i will be going to the city hall for more information . also why did first horizonj sell my morgage to another company. having en...

#236435
May 07, 2011
371

Jules1035
IBM Lender - Stop This Mortgage Servicers!
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

I've never heard of this company before... When we brought our Chase mortgage current after Chase declined our modification request (imagine that) the next thing we get is a letter...

#235734
May 04, 2011
699

Dbrendel
IBM Lender is the worse bank ever
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

Chase Transferred my Mortgage to IBM Lenders and they are the worse bank ever. No one calls you back. I was on a trial modification and made the agreed payments on time and they re...

#235550
May 03, 2011
541

Anonymous
IBM Lender - IBM- I Been Molested
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

Does it seem strange to anyone that a computer company owns your mortgage? Does it seem STRANGER that a computer company's system does not take EFT? Its obvious that they want ...

#234121
Apr 25, 2011
454

Morris g...
IBM Lender - Landlord
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

My landlord received a mod. loan from IBM lenders now he wants more rent,or out.I thought that you had to live in the house you got the loan on. If this is true how did he get one ...

#232681
Apr 16, 2011
494

Coastier...
IBM Lender Business Processing - harrassment at work
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

This company just keeps getting better and better. I called to inquire about my account, which has NEVER been overdue. I made the mistake of calling from my work phone which is n...

#230555
Apr 04, 2011
581

Anonymous
IBM Lender Business Processing - harrassment at work
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

This company just keeps getting better and better. I called to inquire about my account, which has NEVER been overdue. I made the mistake of calling from my work phone which is n...

#230554
Apr 04, 2011
384

Anonymous
IBM Lender BUSINESS SOLUTIONS HARRASSMENT
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

Three days ago, I called IBM Lender Business from my work phone number. Don't you know they will not stop calling me at that number?!? They tell the receptionist it is "person...

#230551
Apr 04, 2011
498

Thogoto
IBM Lender - LBPS is a total SCAM ! File a complaint !
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

After reading this story below "How to modify a mortgage ... from those who lived to tell" http://blog.oregonlive.com/finance/2010/09/how_to_modify_a_mortgage_from.html I went a ...

#230065
Mar 31, 2011
1123

Jagger12
IBM Lender - LBPS home loan modification is a scam
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

I too have been trying to have my loan modified and have gotten the run around for the past 6 months, since August, 2009. Now I have an Intent to foreclose, suggesting I try a hom...

#229528
Mar 29, 2011
1160

Mike14wa
IBM Lender - IBM LBPS FACEBOOK COMPLAINT PAGE
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

Join the IBM Lender Business Process Services Complaints Facebook page. We must disclose to the public the way this company conducts business. This third world company must be shut...

#229392
Mar 28, 2011
799

FightBack
IBM Lender - Contact the FTC-1-877-382-4357
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

I too have a very similar story as many of you have posted. My Chase loan was sold to IBM LBPS 3 months after my modification was completed. IBM accepted payment on my loan for 4...

#229302
Mar 28, 2011
596

Grandmac...
IBM Lender - IBM LPBS worst lender
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

I was notified in Nov 2010 of LPBS buying my mortgage; nothing but problems since; every month they have a new DEMAND that something be changed on insurance and they take out smal...

#229298
Mar 28, 2011
615

Mantony
IBM Lender - Escrow Account Maintenance - Insurance
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

LBPS sent a check to my insurance company 3 times, because the first time they sent it to the wrong address, second with no information on the check and third time same way with no...

#228119
Mar 22, 2011
457

Goodman
IBM Lender - One of the worst companies in USA
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

My Original loan was with Chase Home finance. Ever since it got transferred to LBPS - there has been noting but issues. First they stopped sending statements. After several phone c...

#226354
Mar 12, 2011
597

Pegonthe...
IBM Lender - IBM LBPS scam Our house was ALREADY sold!
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

We came across some hardships which made us fall behind not only with Chase (which USED to be the lender) but also our HOA. We eventually went for the short sale and all bu...

#226205
Mar 11, 2011
721

Mike14wa
IBM Lender - JOIN THE IBM LBPS FACEBOOK COMPLAINT PAGE
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

PLEASE JOIN THE IBM LENDER BUSINESS PROCESS SERVICES FACEBOOK PAGE. WE MUST COMPILE A GROUP OF PEOPLE LARGE ENOUGH TO GRAB THE ATTENTION OF FANNIE MAE AND OTHER MORTGAGE PROVIDERS ...

#224883
Mar 03, 2011
905

Mike14wa
IBM Lender Business Process Services
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

I was just on hold for 1 hour and 6 minutes and they hung up on me. If I could get my hands around the neck of those uneducated scum bags it would be awesome. This company needs to...

#224875
Mar 03, 2011
497

Sight
IBM Lender - Beware of LBPS
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

Hello, I have seen some support for this company in these messages. You have been lucky so far. Let me explain. Both me and my spouse have no unsecured debt and both have credit sc...

#224788
Mar 03, 2011
591

Anonymous
IBM Lender - Scam Artists!!!!
5.0 1 New Orchard Road ArmonkNew York10504-1722 1-800-IBM-7080, 877-426-6006 http://www.ibm.com/contact/us/en/

These people are scam artists, Citi sold them my $150k mortgage and its been nothing but problems!!!They asked for proof that my townhome was insured and the homeowners...

#224564
Mar 02, 2011
408
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Loans and Mortgages
Every time there is a need to borrow money person faces an option - to go to a mortgage broker or to work with a direct lender. Many people choose to work with mortgage brokers and direct lenders alike, depending on their individual situation and needs. A mortgage is a lien on a property/house that secures a loan and is paid in installments over a set period of time. The mortgage secures a person's promise that he/she will repay the borrowed money to buy a home. A person should be ready for a financial commitment that could last several decades. Mortgages come in many different shapes and sizes, each with its own advantages and disadvantages. It is vital to make sure that the right mortgage is selected, the one that is right for a person, his/her future plans, and his/her financial situation. Each borrower may choose among the following types of mortgage: fixed-rate mortgage, adjustable-rate mortgage, balloon/reset mortgage, reverse mortgage. A loan is a type of debt. A loan predetermines the redistribution of financial funds over a certain period of time, between the borrower and the lender. At first the borrower receives a certain amount of money from the lender. The borrowed sum is usually but not always paid back in regular installments, to the lender. As a rule, the service is offered at a cost, which is called an interest on the debt. Under the terms of the loan, a borrower may be subject to certain restrictions - loan covenants. Loans are offered by all the financial institutions, like banks and financial services companies.

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