I am a Realtor in Florida and my client's Chase loans have been switched to this lender. I have only been able to reach a human being one time and since then I cannot get a hold of anyone.
Each time I press '0' for customer service I get transferred to someone's voicemail. The voicemail box is full and I can't leave a message.
What kind of operation is this? So unprofessional and a disservice to the borrowers.
If people reading this use Chase for any type of banking, I would pull my money out of their bank. Utterly ridiculous!